The Chairman of the Legal Services Board, David Edmonds, at a recent Law Society Council meeting, confirmed he thinks the terms are synonymous. This may prove to be unfortunate as he sets the agenda for twenty-first century regulation of legal services and their providers. Would you rather take your chances with a "pile them high, sell them cheap" mentality or do you think it is still important to buy your legal services from a professional you can trust?
Supermarkets reign supreme when it comes to providing everyday articles. Their greater purchasing power and span of products enables them to undercut more traditional retail outlets and everything they sell is a familiar item, which a consumer can be confident in self-selecting. They are not without their critics though and low-demand more obscure items or higher-quality traditional items may be sacrificed to profitability and disappear in time. Supermarkets dominance in the retail industry allows them to profile consumers and offer them a semblance of "what they want". In reality of course the consumer's purchase habits are monitored and the data gathered only shows what items the consumer selects from the stock the supermarket chooses for economic reasons to make available.
Legal services are not supermarket shelf-stock items though and this creates a serious problem for the public when considered by reference to Edmonds' vision of the future. The "consumer" of legal services frequently suffers from a severe knowledge imbalance. The "product" they need to select is not familiar to them and in some cases the consumer may know only that they need legal help, but have no idea what product to select. If legal services are to be sold in new and innovative ways, and in Edmonds' view by slick corporate providers, what assurance will there be for the public of being able to select the right product at the right price?
Solicitors have indemnity insurance to protect their clients. Solicitors are bound by the toughest codes of professional ethics and genuinely have only their clients' best interests at heart. Every client gets an individual service tailored to their needs. So don't settle for being a "consumer" of legal services - become a client of a Solicitor (no previous experience or training necessary, quality assured - and we'll be pleased to help you too).





